- 目前洛杉矶地区、湾区我们采取Local Delivery，配送日上门送货时段：12pm-9pm
- 其他地区，我们都将采用全程冰袋保鲜以及UPS NEXT-DAY AIR Shipping服务，第一天发货，次日到达！NESTMii将为您承担大部分运费，邮费为$28起，具体费用如下：
|UPS NEXT-DAY AIR||$28||$33||$38||$48||$58||客服询价|
|UPS NEXT-DAY AIR+签名费||$32.95||$37.95||$42.95||$52.95||$62.95||客服询价|
- Shipping Policy
提前准备 Plan Ahead:
Please make sure there is someone waiting at the delivered address and be sure to provide a phone number where you may be reached.
送货当天 Deliver Date:
Our products are fresh-made and sent out immediately, all products do not contain any preservatives or additives.Please make sure to wait for your delivery at home during delivery time. Check that it is correct the first time you receive it and put it in the refrigerator to chill.
2. 全程我们都将采用冷鲜包装+冰袋在外卖箱内营造冷藏空间, 需要您第一时间放到冰箱, 如果出现任何问题，请在delivered time的两小时内联系客服。由于新鲜食品,超出送达时间后两个小时概不负责,敬请谅解。
In the whole process we will use cold fresh packaging & ice bags in the take-out box to create a refrigerated space.Please wait at home during the delivery time of the bird's nest, and contact customer service within two hours if there is any problem. Please understand that due to fresh food, we are not responsible for food that is delivered more than two hours after the delivery time.
3. 如果居住的区域容易丢件，请务必加$4.95 UPS签名服务。保证外卖不会丢失
If you live in an area that is prone to lost shipments, please add $4.95 UPS Signature Service.
If it has not been requested the system will automatically apply no signature service. We will take no responsibility for the loss.
添加签名服务后需要及时签署外卖, 避免无人签收被退回, 如果因个人未签收导致包裹返回Carrier造成燕窝变质概不负责。
After applying signature service, please make sure to wait for the packages within the delivery time. If the package is returned to the Carrier due to personal reasons resulting in the deterioration of the bird's nest we are not responsible.
如收到外卖时出现任何破损,请在收到后立即联系客服，不要丢弃任何包装，根据客服发送的指南拍摄 7 张不同角度的破损照片。
If any damage occurs when you receive the delivery, please contact customer service immediately upon receipt, do not discard any contents and the package, and take 7 photos of the damage from different angles according to the guide sent by customer service.
We will help you to claim with the courier company and help you to get the compensation for the failure of the courier company at the first time.
(The problem of the cap overflowing liquid, please do not worry, the air pressure in the process will cause the bottle gas compression and then expansion, resulting in a small amount of liquid will overflow, is a normal phenomenon)
我们尽一切可能按计划发货，但不对因天气或 "天灾 "而延误的交货负责。下单后，我们不提供退款或换货。
We do everything possible to ship according to schedule, but are not responsible for deliveries that are delayed due to weather or “Acts of God.” We do not offer refunds or exchanges after the order is placed.
Please note that we will not assume responsibility for any incorrect addresses provided to us.
Please inspect your package immediately upon receipt. All claims must be filed within 2 hours of receipt.
- Incorrect or incomplete shipping address
- Lost/stolen deliveries once delivered
- Delays caused during peak holiday seasons
- Weather-related delivery issues
- Products that become unusable because of failure to follow instructions (in the package) by the recipient
With that said, we want to give you the best and most delicious experience possible, so if you made an error in the ordering process, please contact right away at WeChat: NESTMiiIUS Office hours are Monday - Friday between 9am – 8pm PST. Or email us at nestmii.com
取消/更改订单 Cancellation/Change Order：
Cancellation, order change, address change need to be advised to NESTMiiUS 48 hours (by 5:00pm PST) prior to your requested delivery date.We will not be able to change delivery address, content, or recipient information once we ship out your order.